Frequently Asked Questions

To purchase Video Mapping Loops, simply add the desired product to your cart and proceed to checkout. You can pay with a Credit, debit cards, PayPal or Direct bank transfer.

Your order will be automatically processed as soon as payment is confirmed. Depending on the payment method you chose, it may take a few seconds to a few hours for payment to be verified.

After your order is confirmed, you will receive an email with a download link to your purchased product. You can also find the download link in your account page on our website. In some case we can send an additional access to download visuals from Google Drive. For most easiest downloading from Google Drive we may ask you for your Gmail to provide a shared access.

You can download the product 20 times from your account page. After we can send you an access to download from Google Drive if your license is still active.

Its depence of which License you are choose? We have 2 types of License Agreement: Standard and Extended. Anyway in both types of License, you can use video mapping loops in your projection mapping show and sell the full video show as your service! However, the video mapping loops cannot be resold or distributed as standalone products.

Due to the digital nature of our products, we do not offer refunds on our video mapping loops. However, we can do a refund, if you by mistake purchased same products few times, please reach out to our customer support team, and we’ll do our best to help you.

Yes, we offer customer support via email. If you have any questions or issues with our products, please contact us via email: support@videomappingloops.com and we will get back to you as soon as possible.